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Terms & Conditions
If your organization is exempt from paying sales/use taxes, please submit your exemption certificate or other proof of exemption as required by your state. Missouri is subject to sales tax without an exemption certificate.
Shortages or packing errors must be reported within 5 days of receipt of shipment. All returns must be authorized within 14 days & returned within 21days or will not be accepted. No returns on custom or printed items. Any custom order must be faxed, e-mailed or mailed in, or we will not be responsible for errors. Samples are available upon request so that you may check colors, fabrics, sizing, etc. Defective shoes replaced at no charge.
Custom orders in process cannot be cancelled or
returned. Custom mascots, including color changes, are not able to
be cancelled or returned. Briefs, bodysuits, megaphones and pom pons are not returnable.
You can fax your order in to assure accuracy.
The factory charges 20%
for restocking on any item cancelled after order is in progress. A 25%
restocking fee will apply to non-defective mascot costumes being returned.
Custom mascot costumes, including color changes, are NOT returnable. All order
changes or cancellations must be faxed to 636 536-0722.
Any returnable items may incur a 20% restocking fee (25% for mascot costumes) & require an RA #,
please call for instructions.
Some items may not have a restocking fee, call for more information. Customers who arrange to have their own lettering done are responsible for inspecting items prior to having the customization done. Items that have been printed or embroidered, or altered in any way, are NOT returnable or exchangeable for any reason - NO EXCEPTIONS! We do not accept returns on items purchased for photo shoots or productions of any kind - NO EXCEPTIONS! Any items returned without an return authorization number will not be accepted. Exchanges can be made within 14 days. All items returned must be in new condition, unmarked & in original package. Shoes must be in new condition (clean & unlaced) & in original unmarked box.
All items are subject to under minimum charges. Most items, but not all, require a minimum of 6 items to be purchased to avoid a 25% increase in price as the prices listed on our website are team prices. Please see web pages where items are listed for details. For Pom pons, custom items, or decorated items minimums must be met to place an order. Mascot costumes are not subject to minimums.
Free color swatches for mascot fabrics, uniforms & poms available upon request. We are not responsible for matching dye lots from different manufacturers.
DRY CLEANING IS NOT RECOMMENDED on our polyester or
acrylic fabrics. We recommend that no harsh detergents, fabric softeners
or bleach be used. Polyester garments should be washed separately in a
full tub of warm water. Remove the garment promptly form the washer one
the cycle is completed & hang the garment to dry. Please call for
mascot costume care instructions.
All delivery schedules are projected. We assume no liability for delays to make delivery due to conditions over which we have no control, including the delays of carriers, accidents, strikes, war or any other unavoidable cause. Please check your receipt for errors & call if there is any, we are not responsible for errors not brought to our attention. By ordering from us you are automatically agreeing to these terms & conditions weather the order was phoned in, faxed in or placed online. Order confirmations are sent via e-mail to all orders placed verbally. We are not responsible for errors in we are not notified of them with-in 48 hours.
Price subject to change without notice. Venue & jurisdiction to be in St. Louis County, MO for any dispute that may arise.
PRIVACY/SECURITY
We
respect your privacy and therefore do not release your private information to
other parties.
We will not sell or provide to anyone your email address, physical address, or
telephone number for use in solicitation.
To
guard against credit card fraud, we offer secure online ordering using
encryption technology. The connection between your browser and our server is
encrypted with industry standard Secure Sockets Layer (SSL) technology, which
scrambles ordering information so that only your browser and our servers can
decipher it. To use this option you must have a browser that supports SSL (e.g.
Microsoft Internet Explorer or Netscape Communicator).
Cheer Etc. specializes in custom uniforms, warm-ups, shoes and sportswear & accessories for Cheerleading.
We accept
school & university purchase orders,
cashiers checks or money orders.