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If your organization is exempt from paying sales/use taxes, please submit your exemption certificate or other proof of exemption as required by your state at the time order is placed. Missouri residents are subject to sales tax without a verifiable exemption certificate.
Shortages or packing errors must be reported within 5 days of receipt of shipment. Shortage claims may be subject to warehouse or shipper verification. Please check your receipt for errors and call immediately if there are any, we are not responsible for errors not brought to our attention within a timely manner.
All returns must be authorized within 14 days & returned within 21 days or will not be accepted. Mascot costumes must be authorized and returned within 10 days or will not be accepted. Unless stating so in writing, orders for mascot costumes will be sent in the colors depicted online. Any other colors are considered a custom order.
Any returnable items may incur a 20% restocking fee (25% for mascot costumes) & require an RA #, please call for instructions. Credit may be denied for items returned without an RA #, items returned to incorrect address, damaged/stained items, or items lost on return transit. All items returned must be in new unworn condition, unmarked & in original packaging.
No returns are permitted on any custom item (including mascot costumes in any size other than the standard LARGE) or any stock item with print logo, names, or numbers added – no exceptions! Samples are available upon request so that you may check colors, fabrics, sizing, etc. prior to placing your order.
Customers who arrange to have their own lettering done are responsible for inspecting items prior to having the customization done. Items that have been printed or embroidered, or altered in any way, are NOT returnable or exchangeable for any reason - NO EXCEPTIONS! We do not accept returns on items purchased for photo shoots or productions of any kind - NO EXCEPTIONS!
Any custom order, including color changes to mascot costumes must be faxed, e-mailed or mailed in, or we will not be responsible for errors.
Custom orders in process cannot be cancelled or returned.
If or when items are shipped to you in error, three attempts will be made to send you a return label via the email address you provide to us to send back the merchandise. If after these three attempts the merchandise is still not returned you the recipient of the merchandise will be held accountable for the full cost of the goods. Cheer Etc reserves the right to charge your provided credit card account information for the merchandise if you have not been charged for it at the time it was shipped. If you were charged before it was shipped, credit will only be given upon receipt of the returned merchandise. Legal action will be taken if deemed necessary if merchandise is not returned or payment successfully received.
You can fax your order in to assure accuracy.
The factory charges 20% for restocking on any returnable item cancelled after order is in progress. Custom orders, including stock items with print added, in process cannot be cancelled or returned.
All order changes or cancellations must be provided in writing by fax to 636-536-0722 or emailed.
Additional Shipping Charges
All mascot costumes, rooter poms, megaphones and duffle bags incur additional shipping charges due to the weight or size of these items. When you add these items to your cart the online ordering does not figure these additional charges into your total. You will be e-mailed a receipt that will reflect your correct total.
Shipping for orders placed online is based on shipping within the contiguous states. Shipping to AK, HI or any other area outside of the contiguous US is quoted on an order by order basis as flat rates do not apply.
All items are subject to under minimum charges. Most items, but not all, require a minimum of 6-12 items to be purchased to avoid a 25% increase in price as the prices listed on our website are team prices. Please see web pages where items are listed for details. For custom items or decorated items minimums must be met to place an order. Any order under $100 will have a $10 small order fee.
Free color swatches are available upon request. We are not responsible for matching dye lots from different manufacturers.
Samples of stock items are available upon request so that you may check colors, fabrics, sizing, etc. prior to placing your order. Deposits and shipping charges may apply.
DRY CLEANING IS NOT RECOMMENDED on our polyester or acrylic fabrics. We recommend that no harsh detergents, fabric softeners or bleach be used. Polyester garments should be washed separately in a full tub of warm water. Remove the garment promptly from the washer once the cycle is completed & hang the garment to dry.
All delivery schedules are projected. Please note that holidays most likely will affect delivery times. We assume no liability for delays to make delivery due to conditions over which we have no control, including the delays of carriers, accidents, strikes, war or any other unavoidable cause.
Cheer Etc makes every efforts to provide accurate information about products and their pricing on the products and services they offer, However, pricing and/or typographical mistakes may, on rare occasion, appear on cheeretc.com. For this reason, Cheer Etc cannot guarantee the price of an item until after you have received an invoice. In the event an item appears with an obviously incorrect price, Cheer Etc reserves the right to process orders at the correct price (ie, an item listed at $0.00 instead of $19.90).
Prices are subject to change without notice.
By ordering from us you are automatically agreeing to these terms & conditions whether the order was phoned in, faxed in or placed online. Order confirmations are sent via e-mail to all orders placed verbally. We are not responsible for errors if we are not notified of them within 48 hours of confirmation.
Venue & jurisdiction to be in St. Louis County, MO for any dispute that may arise.